Our Service

Systems and Process Champion

As the CEO of your agency, you wear so many hats in your business, including being the “Process Champion” You feel frustrated that your absence in the agency would mean chaos in the operations. You get complaints from your customers, or gazzilion of emails from your team members asking all questions on how to do things, or decide on project updates.

You wanted to fix this, so you start documenting your processes but it’s taking a lot of time, you just can’t keep up with things, worst after you’ve spent days and weeks documenting, your team wouldn’t follow through with the process, and they keep reverting to their old ways of doing things.

These are the usual challenges we have gathered from our agency clients before they worked with us.

After they worked with us… one of our clients said…

“Given us more time to focus on the clients, and given us new perspectives on how to do things!”

What do we do differently

We involve your team

Your team members will be involved in the process audit and review, we will get their feedback and recommendations. This way they will feel involved and will much more likely be open to the changes and process improvements.

We implement easy systems

We implement systems that are proven and widely used by WordPress agencies, there is no need to reinvent the wheel or complicate things. We provide training and implement easy workflow, that doesn’t feel complicated and scares your team to use.

We document 

We will write the Standard Operating Procedures for you, you don’t have to spend time writing the documentation yourself. All you need to do is provide us with the relevant information and documents you already have, and we will direct this documentation project for you. So all you need to do is sit back and watch your business process improve and do its magic, enjoy the reward of finally having a peaceful vacation without the constant emails.

Our Process

Step 1. Business Audit and Review

We will review your current processes, gather information, and meet with your team to get their feedback, know how they are doing things, and find opportunities for improvements.

Step 2. Create a Project Plan

We will create a project plan so we are clear with our next steps to take, set up a timeline, and provide recommendations for improvements.

Step 3. Implement the systems and processes

We are now ready to move forward to implement our project plan, based on the approved recommendations.

Step 4. Testing

The team will use the new system and process, recommend improvements, and implement adjustments.

Step 5. Documentation

We will now document all the processes implemented, and put them in your project management hub, so you’re team will have a go-to resource as they work on their tasks. Your daily workflow will also have these processes built-in, for quicker implementation.